AI voice agent for customer service
Mid-sized service company · Technical customer service
Starting point
The company looks after private and business customers in the region, from installation to maintenance. The phone rings all day. The technicians are out with customers, the office is at full stretch. Many calls ended up on the answering machine. Every morning someone listened to them all, sorted them and called back.
Challenges
- Every call should be answered, even at peak times and after hours.
- Urgent requests must be spotted at once.
- Existing customers should still reach the team directly.
- Sales and cold calls must not disturb the team.
- The voice agent has to fit the existing phone system.
Solution
When the office cannot pick up, an AI voice agent steps in and handles the call on its own. It works out in the conversation what the call is about and spots urgent cases. It puts existing customers straight through and filters out sales calls. Every request arrives as a short summary on the phone and in the inbox. Curavani connected the phone system and tuned the voice agent to the company's processes.
Result
- No call is lost anymore.
- The team knows at once who called and what about.
- Better customer service without an extra office hire.
- Fast, straightforward rollout.